thank you box

Our pretzels arrive individually wrapped in freezer-safe bags with the salt on the side. It is perfectly normal for the box to arrive at room temperature.

We make plant-based bread products with simple ingredients. Because our pretzels do not contain sensitive animal products, they are safe to travel at ambient temperatures. Our dips are also shelf-stable until opened.

These are still fresh, perishable products and should be frozen if not being enjoyed right away.

Eat what you want when they arrive and put the rest in the freezer within 24 hours. This locks in the quality and keeps them fresh for when you are ready for more.

Our facility is nut-free. We do not process peanuts or tree nuts in our bakery.Our traditional soft pretzels are made with simple ingredients: flour, water, yeast, salt, brown sugar, and non-GMO canola oil. However, our facility does handle the following:

• Wheat: Used in all of our pretzels.
• Soy: Used in our vanilla glaze.
• Dairy: Used in our White Sharp Cheddar Cheese Spread.
• Honey: Used in our Sweet Hot Honey Mustard.
• Sesame Seeds: used in our everything bagel seasoning

We take careful precautions to prevent cross-contamination, but we cannot guarantee that our products are entirely free from trace amounts of these specific allergens. If you have a severe allergy or specific concerns, please reach out to us directly.

We ship to all 48 contiguous states via UPS.

Because our pretzels are bakery-fresh + use minimal preservatives, they have a shorter shelf life.

This is why we cannot ship to P.O. boxes, military bases (APO/FPO), PMBs, or international addresses. If we can’t guarantee it arrives fresh, we won't send it.

Once you hit that order button, look at your confirmation email. Double-check the shipping address and make sure it’s absolutely perfect. (Spelling matters, especially to delivery drivers).

From there, your order officially joins our queue. It usually takes about 3 to 5 business days to move its way to the very front. This timeline is only an estimate and can vary depending on factors outside our control. This includes federal holidays, inclement weather, overall order volume, etc.

As soon as we print your shipping label and sort it into a nice, organized pile with similar orders, an email with a tracking link will be sent to your inbox.

If you click that link and it looks like absolutely nothing is happening for a few days, please don't panic. Deep breaths. It just means your order is staged and patiently waiting for its turn to be filled with actual, real, fresh pretzels.

To ensure maximum, peak-level freshness, we bake and ship your order on the exact same day. Yes, really. Once the carrier scans your box that evening, you’ll finally see that tracking link spring to life.

Then, the moment arrives. Unbox those pretzels, take out whatever you plan on eating today (enjoy that), and put the rest straight into the freezer immediately. They will stay perfectly fresh in there for 3-4 months.

Our Guarantee
We stand by what we bake. If your order is delayed, damaged, or you’re simply not happy, email csteam@thepretzelcompany.com within 24 hours of delivery. We’ll replace it, refund it, or find a way to make it right.

The Logistics
Once FedEx or UPS picks up your box, we no longer move the package ourselves—they do. While we can’t control their drivers or the weather, we can control how we take care of you if something goes wrong.

The Vibe
We love our customers. Reach out to us with kindness, and we’ll return the favor. Let’s keep it human.