Contact The Pretzel Company (York, PA)
Please click here and read before sending a message
Need to change your order?
Before you hit send, make sure your message includes:
- Your order number, name on the order, and email linked to order
-
Exactly what you want us to change or update
(Example: “Change shipping address to 123 Main St, York PA 17401” or “Add gift note: Happy Birthday!”)
Messages missing this information will delay your request.
We cannot change shipping addresses once an order has shipped.
Customer Service Hours: Sunday–Thursday, 9 AM–5 PM EST
We do not have over the phone customer service available.
IMPORTANT: If you have received a shipping/delivery exception, your order is not cancelled. Please request an updated tracking link via the form with your order number.
Don't want to use the form? Shoot us an email at csteam@thepretzelcompany.com.
Not getting a response? Be sure to add our email above to your address book and check your spam folder. Some inboxes may filter us out.