Orders ship Monday through Thursday via UPS Ground, FedEx Home Delivery, or FedEx 2nd Day Air, depending on your location. Most orders ship within 3-5 business days, but this can vary due to weather, production schedules, and carrier availability. You’ll receive a tracking email once your package is on its way.

Our goal is to ensure your pretzels are no more than 3 days old when they arrive at your front door, so we carefully plan our shipping schedule to ensure they arrive in perfect condition.

Our soft pretzels are fresh, never frozen, and shipped to you the same day they were baked… that means the pretzels you ordered don’t even exist yet! Don't worry - we promise your pretzels aren't just "sitting around."

Here’s why it sometimes takes a little longer:

Shipping Constraints:

• Orders ship Monday through Thursday via UPS Ground, FedEx Home Delivery, or FedEx 2nd Day Air, depending on your location.
• Pretzels baked on Monday must arrive by Thursday to maintain freshness.
• Orders shipped on Thursday need to arrive by Saturday, but not all carriers deliver on weekends.
• Holidays that fall on a weekday can affect shipping times.
• It's a delicate balance of when you place your order and where you live to determine when your pretzels will be baked and shipped.

Limited Production Capacity: We bake a finite number of boxes each day to guarantee quality and freshness. High demand and logistical constraints can sometimes mean a brief wait before your order is ready to bake and ship.

We appreciate your patience and understanding. Our top priority is ensuring you receive the freshest, highest-quality pretzels possible. If you have any questions or concerns, please don’t hesitate to reach out to us!

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Email us at csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com as soon as possible with your order number and requested updates.

Tracking emails are sent 24-48 hours before your package ships. If the status says "pending," it means the carrier hasn’t picked up your package yet. Once they do, an accurate delivery timeline will be provided.

While we aim to ship as quickly as possible, specific delivery dates depend on production schedules and carrier timelines. If you have a special request, contact us at csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com and we’ll do our best to accommodate.

Our goal is to get pretzels out the door as quickly as possible. Some orders are shipped within hours of being placed, some take 3-4 days, due to production schedules. We make every effort to get our pretzels into people's hands as quickly as possible.

In many cases, our tracking emails come 24-48 hours before your package is actually shipped.

FedEx and UPS may generate "estimated" delivery dates prior receiving to your shipment. Please ignore those dates.

After FedEx or UPS actually picks up your package, the carrier in question will generate an accurate delivery date.

First, take a deep breath. We have a 100% satisfaction guarantee. It really will be okay.

We can't control shipping carriers like FedEx or UPS and we don't know what they did with your box after it left our bakery.

Start by checking with the carrier to confirm delivery details. If they can’t locate the package, email us at csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com, and we’ll make it right with a replacement or refund under our 100% satisfaction guarantee.

Yes! Local pickup is now available in York, PA. Pre-order at least 24 hours in advance at www.yorkpretzelcompany.com. Your pretzels will be baked fresh and ready for you to salt and heat at home.

We currently ship our handcrafted soft pretzels within the United States. Please note that we are unable to deliver to PO Boxes, APO addresses, or Puerto Rico.

For local customers in York, PA, we offer a convenient pickup option through our sister site, York Pretzel Company.

Currently, we only ship within the United States. If you’re located outside the U.S. and would like to place an order, contact us at csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com, and we’ll see if we can assist.

At The Pretzel Company, we strive to provide our customers with the best value through promotions and free shipping offers. Here are some things to know:

• Please note that promotions are not "stackable" and cannot be combined with other offers.
• To qualify for free shipping, your order subtotal must be $50 or more after all discounts or promo codes have been applied.

Yes. Our soft pretzels are fresh, never frozen, and shipped to you the same day they were baked... that means the pretzels you ordered don't even exist yet!

We recommend that you freeze your pretzels within 24 hours of their arrival.

Once frozen, your soft pretzels will keep for approximately three (3) months / 90 days.

The "Best By" date on your bag refers to the product's shelf life while it is unfrozen.

Thank you for ordering our fresh-baked pretzels! Please remember that these are perishable products, much like any fresh bread you’d purchase from a bakery. Without proper handling, they can develop mold over time.

Our packaging includes clear instructions to help preserve the quality of your pretzels:

• "Open Immediately" is printed on the box as a reminder to unpack your pretzels as soon as they arrive.
• Inside, you’ll find a sheet that advises freezing any pretzels you won’t be enjoying within 24 hours.

Just like you wouldn’t leave a loaf of fresh bread sealed in a box for a week, the same care applies to our pretzels. To ensure the best experience, please follow the storage recommendations included with your order.

If you have any concerns, don’t hesitate to reach out to us at csteam@thepretzelcompany.com.

Our soft pretzels are fresh, never frozen, and shipped to you the same day they were baked. Please remember that these are perishable products, much like any fresh bread you’d purchase from a bakery. Without proper handling, they can develop mold over time.

Our packaging includes clear instructions to help preserve the quality of your pretzels:

• "Open Immediately" is printed on the box as a reminder to unpack your pretzels as soon as they arrive.
• Inside, you’ll find a sheet that advises freezing any pretzels you won’t be enjoying within 24 hours.

Just like you wouldn’t leave a loaf of fresh bread sealed in a box for a week, the same care applies to our pretzels. To ensure the best experience, please follow the storage recommendations included with your order.

Please email us at csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com within 24 hours of receiving your order. Include photos of the affected pretzels, and we’ll replace your order or provide a refund under our 100% satisfaction guarantee.

The Quick Version: Brush with butter, add salt, heat in a toaster oven, oven, or air fryer for 5-7 minutes until they're hot to the touch. Enjoy!

1) Heat toaster oven, conventional oven, or air-fryer to 400 degree F
2) Spray water or brush melted butter to lightly moisten your pretzels
3) Apply desired amount of salt or cinnamon sugar to pretzels
4) Place on a cookie sheet or directly on the rack
5) Heat for 3-5 minutes or until your desired crispness

To maintain freshness, freeze your pretzels within 24 hours of delivery. They’ll keep for up to 90 days.

The "Best By" date reflects the shelf life of our pretzels if they are not frozen. For maximum freshness, we recommend freezing your pretzels within 24 hours of arrival. Once frozen, they’ll stay fresh for up to 90 days.

Yes, our traditional soft pretzels are vegan-friendly, made with simple ingredients: flour, water, yeast, salt, brown sugar, and non-GMO canola oil.

Our traditional soft pretzels are made with simple ingredients: flour, water, yeast, salt, brown sugar, and non-GMO canola oil. However, they are produced in a facility that also handles soy (Vanilla Sweet Deal's vanilla glaze), dairy (White Sharp Cheddar Cheese Spread), and wheat products (all of our pretzels).

While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free from trace amounts of these allergens. If you have specific allergen concerns, please contact us directly for more detailed information.

Yes! At checkout, you can indicate that your order is a gift and include a personalized note for the recipient.

Yes! Digital gift cards are available on our website in various denominations. They’re perfect for any pretzel lover and can be redeemed online.

Subscription boxes are available every 30 or 60 days. A 30-day subscription offers a 25% discount.

When you sign up for a subscription, you will be provided access to a customer portal where you can edit your subscription terms/cancel. If you need access to this portal, please email us.

When you sign up for a subscription, you will be provided access to a customer portal where you can edit your subscription terms/cancel. If you need access to this portal, please email us.

Currently, this is not a standard option. For specific requests, contact us, and we’ll see if we can accommodate.

In the rare event that your order is delayed, damaged, missing, or you're simply unsatisfied with your purchase, send us an email to csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com within 24 hours of receiving your purchase and we will replace your product, refund your order, or otherwise make things right.

Please note: Once your order is picked up at our facility by either FedEx or UPS, the package's transit is out of our control. We stand by our products and provide a 100% satisfaction guarantee. We love and care about our customers - be nice to us and we will be nice to you.

Email our team at csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com with your order number and the issue. For damaged or missing items, please include photos if possible. We’ll respond quickly and provide instructions. We love and care about our customers - be nice to us and we will be nice to you.

Once an order is handed over to the carrier, delivery times are beyond our control. However, we’re committed to ensuring your satisfaction and will work with you to resolve any issues. We love and care about our customers - be nice to us and we will be nice to you.

We do! If you’re interested in carrying our pretzels at your shop or using them for events, we invite you to submit our Wholesale Account Inquiry Form.

Check out our full product lineup, including pretzels, dips, and subscription boxes, on our website at www.thepretzelcompany.com/collections/all-products.