FAQ - Shipping
Most orders ship within 5-7 days of being placed, but this can vary depending on weather and temperature delays, carrier notices, and production schedule.
Orders are shipped Monday through Thursday via UPS Ground, FedEx Home Delivery, or FedEx 2nd Day Air depending on your region.
Our goal is to get pretzels out the door as quickly as possible. Some orders are shipped within hours of being placed, some take 3-4 days due to production schedules. We make every effort to get our pretzels into people's hands as quickly as possible.
If you would like your pretzels to ship on a certain date, please contact us using the form on the website or whatsup@thepretzelcompany.com. Please note these are just requests, not guarantees.
In many cases our tracking emails come 24-48 hours before your package is actually shipped.
FedEx and UPS may generate "estimated" delivery dates prior receiving your shipment. Please ignore those dates.
After FedEx or UPS actually picks up your package, the carrier in question will generate an accurate delivery date.
First. Take a deep breath. We have a 100% satisfaction guarantee. It really will be okay.
We can't control shipping carriers like FedEx or UPS and we don't know what they did with your box.
Please call them before emailing us and see if they can help you out. Once they take the package from us, the delivery is in their hands.
If they can't help you or they can't locate the package, please email us. We'll take care of you.