We actually started as a small downtown bakery here in York, PA. When COVID hit, we made the call to pivot entirely to shipping, sending our pretzels straight to customers' doors instead of selling out of a storefront. It turned out to be the right move for us, and we've stuck with it ever since. Because of that shift, a few things aren't possible right now:

• No local pickup — we don't have a retail space or a way to collect payment in person, so all orders have to go through the website.
• No walk-in location — we don't have a storefront customers can visit.
• No tours — our kitchen has to follow strict food safety and health regulations, which means we can't open it up for visitors.

The good news: every pretzel is still hand-rolled in small batches and baked fresh the day it ships, right here in York, so you're getting that same bakery-fresh quality, just delivered to you instead of picked up.

Yes. We use minimal preservatives and our pretzels are a fresh bakery product. However, they do not contain sensitive animal products like meat or dairy, which means they are perfectly safe to travel at room temperature.

The Freshness Window
A one or two day shipping delay is usually no problem. However, because these are very fresh products, they will eventually spoil if left out too long. This is why it's very important to freeze your pretzels once they arrive.

Storage
Unbox them immediately. Eat what you want when they arrive and get the rest into the freezer within 24 hours. This locks in the quality for up to 3-4 months.

Our pretzels are only shipped fresh, never frozen. Our pretzels are baked, cooled, packaged, and then boxed to ship all in the same day. Since they're simple bread products, they do not need to be frozen in transit. this gives you bakery fresh pretzels that you can enjoy as soon as they arrive.

The pretzels only need to be frozen if they're not being enjoyed within 24 hours of delivery to prevent perishing.

We ship to all 48 contiguous states via UPS from our bakery right here in York, Pennsylvania.

Because our pretzels are bakery-fresh + use minimal preservatives, they have a shorter shelf life.

This is why we cannot ship to P.O. boxes, military bases (APO/FPO), PMBs, or international addresses. If we can’t guarantee it arrives fresh, we won't send it.

We ship Monday through Thursday, and it typically takes 3-5 business days for orders to reach the front of our queue.

Once UPS has scanned your freshly baked package of pretzels, your tracking will update and delivery usually takes 1 to 3 days.

be sure to check in on your tracking for any issues and unbox your pretzels as soon as they arrive. Freeze what you're not eating and let us know about any issues within 24 hours of delivery.

Please keep in mind that this timeline is subject to change due to inclement weather, federal holidays, high order volumes, or carrier delays outside of our control.

Here at The Pretzel Company, we take pride in only sending you the freshest hand-made, lye coated pretzels that only use 6 ingredients.

Everything we bake in a day will leave the doors that same day. We do not have freezers or shelves full of days-old pretzels sitting around waiting to go in a box.

Other "fast pretzel" companies often rely on high-speed mixers, machine twisters/extruders, large batches, and shortcuts.

Pretzels that are made in small batches and hand-twisted with love have a more complex gluten structure that gives you a more fluffy pretzel and a satisfying chew. Here, we do things the right way, which often takes more time and becomes a difference you can taste.

1. Thaw & Preheat
If frozen, thaw pretzels on the counter for ~30 minutes. Preheat toaster oven, conventional oven, or air fryer to 350°F.

2. Place on Baking Sheet
Arrange pretzels on a non-stick baking sheet or oven tray.

3. Brush
Lightly brush with butter or water until the surface glistens.

4. Salt
Sprinkle desired amount of pretzel salt on pretzels before baking.
(if using cinnamon sugar, apply after baking.)

5. Bake
Bake pretzels for 5–7 minutes until hot to the touch and with a light crisp.

6. Finish & Enjoy
For cinnamon sugar: brush with butter, then toss and coat while warm.
Let cool briefly, then pair with your favorite The Pretzel Co. dip.

Our Contact Page (click here)
Our Email: csteam@thepretzelcompany.com

If you have a confirmation email or tracking email, you can reply to those with your inquiry.

if you want to edit an order that hasn't shipped yet, tell us the order # + what needs changed.

We do not offer over-the-phone support at this time, sorry!

you have the option between placing a one-time order or subscribing on applicable product pages. simply tap/click where it says "one-time purchase" before adding a box to your cart.

you can check your confirmation email to confirm which option you've selected. if you see "delivery every 30/60/90 days" beside a product in the email, that means you have a subscription.

Coupon codes can only be applied to full-priced items that are not already on sale. They cannot be used on subscription boxes either.

Promotions cannot be stacked; only one may be used per order.

Note: If you receive a coupon code via email after placing an order, it is a thank-you gift for your next purchase and cannot be applied to your most recent order.

Once you hit that order button, look at your confirmation email. Double-check the shipping address and make sure it’s absolutely perfect. (Spelling matters, especially to delivery drivers).

From there, your order officially joins our queue. It usually takes about 3 to 5 business days to move its way to the very front. This timeline is only an estimate and can vary depending on factors outside our control. This includes federal holidays, inclement weather, overall order volume, etc.

As soon as we print your shipping label and sort it into a nice, organized pile with similar orders, an email with a tracking link will be sent to your inbox.

If you click that link and it looks like absolutely nothing is happening for a few days, please don't panic. Deep breaths. It just means your order is staged and patiently waiting for its turn to be filled with actual, real, fresh pretzels.

To ensure maximum, peak-level freshness, we bake and ship your order on the exact same day. Yes, really. Once the carrier scans your box that evening, you’ll finally see that tracking link spring to life.

Then, the moment arrives. Unbox those pretzels, take out whatever you plan on eating today (enjoy that), and put the rest straight into the freezer immediately. They will stay perfectly fresh in there for 3-4 months.

You will receive an email with your tracking link as soon as we print your shipping label. This label acts as our order ticket and places your order in our queue.

When you first click the link, the status will likely show as "pending." This is normal. It means your order is staged and waiting in line for fresh pretzels. Because we bake and ship on the same day, the tracking link will update once the carrier scans your box that evening.

Finding Your Date
On the tracking page, click the UPS logo to view the full details and your estimated delivery time.

A Note on UPS Notifications
If you receive an automated email from UPS about a "scheduled delivery" before your order has been picked up, please disregard it. Those times are not accurate until the carrier actually has the package in their hands and has scanned it into their system.

Click here to check out our bulk ordering page here.

Our pretzels arrive individually wrapped in freezer-safe bags with the salt on the side. It is perfectly normal for the box to arrive at room temperature. We do not ship our pretzels frozen ever.

We make plant-based bread products with simple ingredients. Because our pretzels do not contain sensitive animal products, they are safe to travel at ambient temperatures. Our dips are also shelf-stable until opened.

Eat what you want when they arrive and put the rest in the freezer within 24 hours. This locks in peak freshness for when you are ready for more.

All of our dips + glazes are shelf stable and do not need to be frozen.

No need to worry about thawing your pretzels—they're ready to heat straight from the freezer. You'll want to heat them for 7-10 until they're piping hot inside.

You can let them thaw on the counter until your oven preheats or for up to an hour, but don't leave them out overnight. This can cause accelerated perishing.

For a quick option, pop them in the microwave on a low power setting for under a minute to gently thaw.

Our facility is nut-free. We do not process peanuts or tree nuts in our bakery.

Our traditional soft pretzels are made with simple ingredients: flour, water, yeast, salt, brown sugar, and non-GMO canola oil. However, our facility does handle the following:

• Wheat: Used in all of our pretzels.
• Soy: Used in our vanilla glaze.
• Dairy: Used in our White Sharp Cheddar Cheese Spread.
• Honey: Used in our Sweet Hot Honey Mustard.
• Sesame Seeds: used in our everything bagel seasoning

We take careful precautions to prevent cross-contamination, but we cannot guarantee that our products are entirely free from trace amounts of these specific allergens. If you have a severe allergy or specific concerns, please reach out to us directly.

You will get a tracking link as soon as your shipping label is printed. We often print labels a few days early for sorting. If the link shows no movement, your order is simply staged and waiting for its turn in the oven.

We bake and ship on the same day. Your tracking will update the same day the pretzels are baked.

Once the package leaves our bakery, it is in the hands of the carrier. They do not notify us of individual delays, so the best first step is to contact UPS directly with your tracking number.

How to read "Delivery Exceptions"
If you receive a "Delivery Exception" or "Cancelled" notification, check the tracking timeline. There are usually two reasons for this:

• A Label Update: If the timeline only shows "Order Confirmed" and "Shipment Cancelled," it simply means we voided a label to reprint it. Your order is not cancelled and is still moving forward.
• A Real Delay: If the package was already moving and then shows an exception, it is a genuine carrier issue like a wrong address or a missed delivery attempt.

Managing Delays
Our pretzels are resilient. A one day delay is usually fine. Just check them once they arrive to ensure they are still at their peak.

If a carrier delay causes the pretzels to arrive in poor condition, reach out to csteam@thepretzelcompany.com within 24 hours.

Include your order number, photos of the pretzels, and confirmation of your shipping address. We are committed to making it right.

In many cases, our tracking emails come before your package is actually shipped.

UPS may generate "estimated" delivery dates prior to receiving your shipment. Please ignore those dates.

After UPS actually picks up your package, the carrier in question will generate a more accurate delivery date.

This happens due to the fact we're shipping fresh-baked products. We do not keep extra pretzels on the shelf for the next day or have boxes filled with pretzels waiting around. Everything we bake in a day leaves the doors that same day.

First, it will be okay. We have a 100% satisfaction guarantee, and we are going to make sure you get your pretzels.

While we cannot control the carrier once the box leaves the bakery, we can help you track it down. Please follow these steps:

1. Check your address: Look at your confirmation email. If there is a typo in the shipping address, email csteam@thepretzelcompany.com with your order number and the correct info.
2. View the proof: Enter your tracking number on the UPS website. Most carriers now include a proof-of-delivery photo so you can see exactly where the box was left.
3. Call the carrier: Reach out to the carrier's support line to confirm the delivery details. Often, a driver can clarify if it was left at a side door or with a neighbor.

Our Guarantee
If the address is correct and the carrier cannot locate the package, we will step in. Email us at csteam@thepretzelcompany.com and we will make it right with a replacement or a refund.

yes you can! Simply login to your account before an order is due to process and edit the shipping address and recipient name. remember to let the recipient know the box will be on the way once you receive the tracking link so they can get their pretzels in the freezer promptly.

Go to this page.

If you have already purchased a subscription box, you will be able to enter your email address associated with it.

Then you will be prompted to enter the verification code that was sent to your email.

If you use the wrong email, haven't ordered a subscription box yet, or have a typo in your original order's email address, a code will not send. Also be sure to check your spam folder.

Once you enter the code, you will be logged in.

We use the flexible stay.ai platform to give you full control over your membership. You can skip a delivery or cancel your subscription at any time through your customer portal.

The Deadline for Changes
If you plan to skip a delivery or cancel your subscription, you must act before your card is charged.

The Warning: We send a heads-up email 72 hours before your renewal charge processes. This is your window to make any changes.

The Cut-off: You must log into your portal and select "Skip" or "Cancel" before the charge goes through.

The Point of No Return: Once your payment is processed, the order immediately enters our fulfillment queue. We cannot cancel or refund shipments that are already boxed, labeled, or placed on the shipping pallet. So please be sure to reach out immediately if you need to cancel a processed subscription.

You have extensive control over your membership through your customer portal. You can modify almost every aspect of your upcoming shipment to fit your needs.

What you can change:

Product Switches: If your subscription allows for it, you can manually select specific flavors by tapping the "swap" button.

Quantity: Adjust the number of boxes you receive.

Address & Payment: You can update your billing info or change your shipping address if you move or want to send your next box to a friend.

How to make a change
Log into your account and navigate to your active subscription to make your edits. Be sure to finalize these changes before your next scheduled renewal date to ensure they are reflected in your upcoming box.

it’s our way of getting more soft pretzels into your hands. earn pretzel points on every order, level up through our tiers, and redeem them for discounts or free shipping.

how it works:

• earn: get 10 points for every $1 spent (more as you rank up).
• redeem: exchange points for codes in your Loyalty Hub.
• apply: copy your unique code and paste it at checkout.

JOIN THE CLUB / FULL FAQ HERE

Points are only earned on purchases made after you join the rewards program. Make sure you are logged into your account before checking out to ensure your pretzel points are automatically added to your balance.

Our Guarantee
We stand by what we bake. If your order is delayed, damaged, or you’re simply not happy, email csteam@thepretzelcompany.com within 24 hours of delivery. Even if we're out of office, your email will have a timestamp to confirm you've made note of the issue within 24 hours post delivery. We’ll replace it, refund it, or find a way to make it right.

Once UPS picks up your box, we no longer move the package ourselves—they do. While we can’t control their drivers or the weather, we can control how we take care of you if something goes wrong.

We love our customers. Reach out to us with kindness, and we’ll return the favor. Let’s keep it human.

We want you to love what you ordered. Because our pretzels are made with minimal preservatives, they require care. They do not like to sit in a box, and they cannot survive a return shipment.

The 24-Hour Rule
If your order arrives damaged, is missing items, or has a freshness issue, tell us within 24 hours of delivery. Email csteam@thepretzelcompany.com with your order number and photos of the issue so we can make it right.

The Storage Rule
These pretzels need a home. Unbox them and get them in the freezer the same day they arrive. We cannot offer refunds or replacements if the package sat unopened, as the freshness clock starts ticking the moment the carrier drops the box on your porch.

We bake our pretzels fresh and aim for a tight shipping window. Once they leave our hands, the delivery is up to the carrier.

Perishability and Transit
Because our products are perishable, we cannot offer refunds for transit delays alone. Our pretzels are resilient and can typically handle a day or two of extra travel without issue.

The Human Factor
We are not robots. If your order arrives damaged or compromised because the carrier failed to deliver on time, and your shipping address was correct, we will make it right.

How to Proceed
Check your tracking link first. It usually tells the whole story of the delay. If the pretzels arrive and are visibly unfit to eat, reach out to us. We believe in kindness and fair solutions. Let’s keep it cool, and we will take care of you.

Check out our full product lineup, including pretzels, dips, and subscription boxes, on our website at www.thepretzelcompany.com/collections/all-products.

We are located in historic York, Pennsylvania. We are right in the heart of the "Pretzel Belt," which is the historic center of pretzel production in America.

A Deep Tradition
Southeastern Pennsylvania is the birthplace of the commercial pretzel industry in the United States. Thanks to the early German immigrants known as the Pennsylvania Dutch, this region became home to the first commercial bakeries. Today, roughly 80% of all pretzels consumed in America still come from this area.

Direct from the Source
We ship every order directly from our facility in York, PA. We operate out of this single location to ensure that every pretzel we bake meets our standards before it heads your way.