Because our pretzels are bakery-fresh + use minimal preservatives, they have a short shelf life.
They simply won’t survive the long journey to P.O. boxes, military bases (APO/FPO), or international addresses. If we can’t guarantee it arrives fresh, we won't send it.
We keep our circle tight to ensure that when you open that box, it’s exactly what you’re expecting.
We ship Monday through Thursday. It takes us about 4 to 7 business days to pack your order by hand and get it ready. Once the carrier has it, your tracking will update, and delivery usually takes 1 to 3 days.
Sometimes the world gets in the way. Holidays, busy seasons, or carrier hiccups can happen, but we do not rush the process. Quality takes time, and we promise it is worth the wait.
Yes, but they are resilient. Because we use no preservatives, our pretzels are a fresh bakery product. However, they do not contain sensitive animal products like meat or dairy, which means they are perfectly safe to travel at room temperature.
The Freshness Window A one or two day shipping delay is usually no problem. However, because these are honest bread products, they will eventually spoil if left out too long. If they sit for 5 days or more without being frozen, you might see signs of perishing like you would with any fresh loaf of bread.
Storage To stop the clock, unbox them immediately. Eat what you want when they arrive and get the rest into the freezer within 24 hours. This locks in the quality for up to 90 days.
You will get a tracking link as soon as your shipping label is printed. We often print labels a few days early for sorting. If the link shows no movement, your order is simply staged and waiting for its turn in the oven.
We bake and ship on the same day. Your tracking will update once the carrier scans your box that evening. If there is no movement for 3 business days after your label is created, email csteam@thepretzelcompany.com so we can investigate the status with the carrier.
1. Thaw & Preheat If frozen, thaw pretzels on the counter for ~30 minutes. Preheat toaster oven, convection oven, or air fryer to 350°F. 2. Place on Baking Sheet Arrange pretzels on a non-stick baking sheet or oven tray.
3. Brush Lightly brush with butter or water until the surface glistens.
4. Salt Sprinkle desired amount of pretzel salt on pretzels before baking. (if using cinnamon sugar, apply after baking.) 5. Bake Bake pretzels for 5–7 minutes until hot to the touch and with a light crisp.
6. Finish & Enjoy For cinnamon sugar: brush with butter, then toss and coat while warm. Let cool briefly, then pair with your favorite The Pretzel Co. dip.
if you want to edit an order that hasn't shipped yet, tell us the order # + what needs changed.
We do not offer over-the-phone support at this time, sorry!
Ordering
Coupon codes can only be applied to full-priced items that are not already on sale.
Promotions cannot be stacked; only one may be used per order.
Note: If you receive a coupon code via email after placing an order, it is a thank-you gift for your next purchase and cannot be applied to your most recent order.
The Queue Once you place your order, check your confirmation email to ensure your shipping address is perfect. Your order then joins our baking line. We typically take 4 to 7 business days to reach your order in the queue.
The Label We use your shipping label as our order ticket. When we print it, a tracking number is automatically generated and emailed to you. If the link shows no movement for a few days, do not worry. It just means your order is staged and waiting for its turn in the oven.
The Bake Our bakers hand-twist and bake every pretzel with care. To ensure maximum freshness, we bake and ship your order on the very same day. Once the carrier scans your box that evening, you will see the tracking link update.
The Arrival Unbox your pretzels as soon as they arrive. Set aside what you want to eat today and put the rest in the freezer immediately. They will stay fresh for up to 90 days when frozen.
You will receive an email with your tracking link as soon as we print your shipping label. This label acts as our order ticket and places your order in our queue.
When you first click the link, the status will likely show as "pending." This is normal. It means your order is staged and waiting for its turn in the oven. Because we bake and ship on the same day, the tracking link will update once the carrier scans your box that evening.
Finding Your Date On the tracking page, click the FedEx or UPS logo to view the full details and your estimated delivery time.
A Note on UPS Notifications If you receive an automated email from UPS about a "scheduled delivery" before your order has been picked up, please disregard it. Those times are not accurate until the carrier actually has the package in their hands and has scanned it into their system.
you bet your sweet bippy we can.
email us at csteam@thepretzelcompany.com
let us know:
event order or corporate gift order
how many people you're feeding
what pretzels/dips you want
when you need it
where its going
(we have a multi-address form if needed)
Product Information And Handling
Your pretzels arrive individually wrapped in freezer-safe bags with the salt on the side. It is perfectly normal for the box to arrive at room temperature.
These are plant-based bread products made with simple ingredients. Because they do not contain sensitive animal products, they are safe to travel at ambient temperatures. Our dips are also shelf stable until opened.
Eat what you want when they arrive and put the rest in the freezer within 24 hours. This locks in the quality and keeps them fresh for when you are ready for more.
No need to worry about thawing your pretzels — they're ready to heat straight from the freezer! You'll want to heat them a bit longer until they're piping hot inside.
If you prefer to defrost them first, you can let them sit on the counter until your oven preheats or for up to an hour, but please don’t leave them out overnight. For a quick option, pop them in the microwave on a low power setting for under a minute to gently thaw.
Our facility is nut-free. We do not process peanuts or tree nuts in our bakery.
Our traditional soft pretzels are made with simple ingredients: flour, water, yeast, salt, brown sugar, and non-GMO canola oil. However, our facility does handle the following:
Wheat: Used in all of our pretzels.
Soy: Used in our vanilla glaze.
Dairy: Used in our White Sharp Cheddar Cheese Spread.
Honey: Used in our Sweet Hot Honey Mustard.
Sesame Seeds: used in our everything bagel seasoning
We take careful precautions to prevent cross-contamination, but we cannot guarantee that our products are entirely free from trace amounts of these specific allergens. If you have a severe allergy or specific concerns, please reach out to us directly.
Shipping
Once the package leaves our bakery, it is in the hands of the carrier. They do not notify us of individual delays, so the best first step is to contact FedEx or UPS directly with your tracking number.
How to read "Delivery Exceptions" If you receive a "Delivery Exception" or "Cancelled" notification, check the tracking timeline. There are usually two reasons for this:
A Label Update: If the timeline only shows "Order Confirmed" and "Shipment Cancelled," it simply means we voided a label to reprint it. Your order is not cancelled and is still moving forward.
A Real Delay: If the package was already moving and then shows an exception, it is a genuine carrier issue like a wrong address or a missed delivery attempt.
Managing Delays Our pretzels are resilient. A one day delay is usually fine. Just check them once they arrive to ensure they are still at their peak.
If a carrier delay causes the pretzels to arrive in poor condition, reach out to csteam@thepretzelcompany.com within 24 hours.
Include your order number, photos of the pretzels, and confirmation of your shipping address. We are committed to making it right.
In many cases, our tracking emails come 24-48 hours before your package is actually shipped.
FedEx and UPS may generate "estimated" delivery dates prior to receiving to your shipment. Please ignore those dates.
After FedEx or UPS actually picks up your package, the carrier in question will generate a more accurate delivery date.
First, it will be okay. We have a 100% satisfaction guarantee, and we are going to make sure you get your pretzels.
While we cannot control the carrier once the box leaves the bakery, we can help you track it down. Please follow these steps:
Check your address: Look at your confirmation email. If there is a typo in the shipping address, email csteam@thepretzelcompany.com with your order number and the correct info.
View the proof: Enter your tracking number on the FedEx or UPS website. Most carriers now include a proof-of-delivery photo so you can see exactly where the box was left.
Call the carrier: Reach out to the carrier's support line to confirm the delivery details. Often, a driver can clarify if it was left at a side door or with a neighbor.
Our Guarantee If the address is correct and the carrier cannot locate the package, we will step in. Email us at csteam@thepretzelcompany.com and we will make it right with a replacement or a refund.
Subscriptions
We use the flexible Recharge platform to give you full control over your membership. You can skip a delivery or cancel your subscription at any time through your customer portal.
The Deadline for Changes If you plan to skip a delivery or cancel your subscription, you must act before your card is charged.
The Warning: We send a heads-up email 72 hours before your renewal charge processes. This is your window to make any changes.
The Cut-off: You must log into your portal and select "Skip" or "Cancel" before the charge goes through.
The Point of No Return: Once your payment is processed, the order immediately enters our fulfillment queue. We cannot cancel or refund shipments that are already boxed, labeled, or placed on the shipping pallet.
You have extensive control over your membership through your customer portal. You can modify almost every aspect of your upcoming shipment to fit your needs.
What you can change:
Box Type: Upgrade to a larger size or switch to a different option.
Add-Ons: Include extra mustard or dips in your next box.
Product Switches: If your subscription allows for it, you can manually select specific flavors.
Quantity: Adjust the number of boxes you receive.
Address & Payment: You can update your billing info or change your shipping address if you move or want to send your next box to a friend.
How to make a change Log into your account and navigate to your active subscription to make your edits. Be sure to finalize these changes before your next scheduled renewal date to ensure they are reflected in your upcoming box.
the pretzel perks club
it’s our way of getting more soft pretzels into your hands. earn pretzel points on every order, level up through our tiers, and redeem them for discounts or free shipping.
how it works:
earn: get 10 points for every $1 spent (more as you rank up).
redeem: exchange points for codes in your Loyalty Hub.
apply: copy your unique code and paste it at checkout.
Points are only earned on purchases made after you join the rewards program. Make sure you are logged into your account before checking out to ensure your pretzel points are automatically added to your balance.
100% Satisfaction Guarantee
Our Guarantee We stand by what we bake. If your order is delayed, damaged, or you’re simply not happy, email csteam@thepretzelcompany.com within 24 hours of delivery. We’ll replace it, refund it, or find a way to make it right.
The Logistics Once FedEx or UPS picks up your box, we no longer move the package ourselves—they do. While we can’t control their drivers or the weather, we can control how we take care of you if something goes wrong.
The Vibe We love our customers. Reach out to us with kindness, and we’ll return the favor. Let’s keep it human.
We want you to love what you ordered. Because our pretzels are made without preservatives, they are living things. They do not like to sit in a box, and they cannot survive a return shipment.
The 24-Hour Rule If your order arrives damaged, is missing items, or has a freshness issue, tell us within 24 hours of delivery. Email csteam@thepretzelcompany.com with your order number and photos of the issue so we can make it right.
The Storage Rule These pretzels need a home. Unbox them and get them in the freezer the same day they arrive. We cannot offer refunds or replacements if the package sat unopened, as the freshness clock starts ticking the moment the carrier drops the box on your porch.
We bake these pretzels fresh and aim for a tight shipping window. Once they leave our hands, the journey is up to the carrier.
Perishability and Transit Because our products are perishable, we cannot offer refunds for transit delays alone. Our pretzels are resilient and can typically handle a day or two of extra travel without issue.
The Human Factor We are not robots. If your order arrives damaged or compromised because the carrier failed to deliver on time, and your shipping address was correct, we will make it right.
How to Proceed Check your tracking link first. It usually tells the whole story of the delay. If the pretzels arrive and are truly unfit to eat, reach out to us. We believe in kindness and fair solutions. Let’s keep it cool, and we will take care of you.
Additional Questions
We do. If you are interested in carrying our pretzels or using them for events, we have an automated system to get you started immediately.
The 2-Step Approval Process To unlock wholesale pricing, our system must link your business credentials to a standard customer account. Approval is automatic as long as you follow these two steps in order:
Create Your Customer Account: You must create a standard customer account first. This is the base profile for your wholesale access. Use the email address you intend to use for all business orders. [Link to Create Account Page]
Submit the Wholesale Inquiry Form: Immediately after creating your account, fill out the Wholesale Account Inquiry Form.
As long as your customer account is already active when you submit the form, your wholesale access will be approved automatically.
We are located in historic York, Pennsylvania. We are right in the heart of the "Pretzel Belt," which is the historic center of pretzel production in America.
A Deep Tradition Southeastern Pennsylvania is the birthplace of the commercial pretzel industry in the United States. Thanks to the early German immigrants known as the Pennsylvania Dutch, this region became home to the first commercial bakeries. Today, roughly 80% of all pretzels consumed in America still come from this area.
Direct from the Source We ship every order directly from our facility in York, PA. We operate out of this single location to ensure that every pretzel we bake meets our standards before it heads your way.
