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Please use our contact form here or reply to your confirmation email. Please note that changes can only be made if the order has not shipped yet.

For address changes include:

• Order number from your confirmation email.
• The new shipping address including the recipient's name.

For order changes, include:

• Order number from your confirmation email
• The items that should be removed/added
• We will revise your order and either issue a refund or invoice via email depending on the changes made.
  

For adding a gift note, include:

• Order number from your confirmation email.
• The gift note that should be added. Emojis will not appear as expected.
• Your name should be included at the end of the note so it is clear who the gift is from.

We fulfill orders from Monday through Thursday.

Please allow 5-10 business days for your order to be packed and shipped. Once your order is with the carrier, your tracking link will be updated. You can expect delivery in 1-3 days after that.

Our delicious, fresh-baked pretzels are shipped the same day they are baked. This careful process ensures the best quality, but it also means our timeline can sometimes be affected by factors outside our control, such as federal holidays, high order volume, or carrier-related constraints. We promise the wait is worth it!

It is very important to unbox our pretzels as soon as possible. Our fresh-made pretzels are hand-twisted and baked just before shipping, with no chemical preservatives added to retain their genuine flavor. The refrigerator is not cold enough to prevent them from perishing, so you should freeze the extras immediately.

You can set aside any pretzels you plan to enjoy that day, the remaining pretzels are good to go directly into the freezer. They will last for up to 90 days.

If you are sending the pretzels as a gift, it is also very important that you let the recipient know to expect a package that needs to be unboxed and frozen quickly. We recommend sending them the tracking link so they can be on the lookout for their delicious delivery!

We get asked sometimes why we don't ship our pretzels cold or frozen. Since they are simple bread products that do not contain eggs, dairy, or meat, it is perfectly okay for them and the dips to arrive at room temperature.

For added convenience, we advise portioning the pretzel nuggets into smaller, freezer-safe bags ahead of time. Please note that our dips, glazes, salt, and cinnamon sugar do not need to be frozen.

Once you have received your confirmation email and verified that all the information is correct, your order will make its way through our processing queue.

As soon as we print your shipping label, a tracking number will be generated and emailed to you. Our packing team will then fill your order and hand it off to the carrier. The carrier will scan your package into their system, which will update your tracking link.

Since we bake a finite number of pretzels each day to ensure maximum freshness, your tracking link will be updated within 3 business days of the label being created.

Ingredients:
Enriched wheat flour (wheat flour, niacin, reduced iron, thiamin mononitrate, folic acid, riboflavin, enzyme), water, canola oil, less than 2% of: dark brown sugar (brown cane sugar), salt, fermented wheat flour, enzymes, yeast.

Contains: Wheat

Note: Our pretzels are made with a traditional lye solution, which gives them their classic dark brown crust and flavor.

Nutrition Facts

Based on one pretzel (170g)

Calories: 430
Total Fat: 6g
Saturated Fat: 0.5g
Trans Fat: 0g
Cholesterol: 0mg
Sodium: 540mg
Total Carbohydrate: 80g
Dietary Fiber: 3g
Total Sugars: 4g
Includes Added Sugars: 2g
Protein: 12g
Vitamin D: 0mcg
Calcium: 20mg
Iron: 5.3mg
Potassium: 150mg

We ship to all 50 states, including Hawaii and Alaska, using FedEx and UPS. Due to the limited shelf life of our pretzels, we are unable to ship to locations where these carriers are not available, or to P.O. boxes, military boxes, U.S. territories, or other international locations. Shipments to military addresses and other overseas locations can take too long to arrive, causing the pretzels to perish. We want to ensure that every order arrives as fresh as possible, which is why we have these shipping restrictions.

Heating Instructions
Our pretzels are best enjoyed bakery-fresh — hot to the touch and slightly crispy on the outside.
Thaw & Preheat
If frozen, thaw pretzels on the counter for ~30 minutes. Preheat toaster oven, convection oven, or air fryer to 350°F.
2. Place on Baking Sheet
Arrange pretzels on a non-stick baking sheet or oven tray.
3. Brush
Lightly brush with butter or water until the surface glistens.
4. Salt
Sprinkle desired amount of pretzel salt on pretzels before baking. (Apply cinnamon sugar after baking.)
5. Bake
Bake pretzels for 5–7 minutes until hot to the touch and with a light crisp.
6. Finish & Enjoy
For cinnamon sugar: brush with butter, then toss and coat while warm.
Let cool briefly, then pair with your favorite The Pretzel Co. dip.

Coupon codes can only be applied to full-priced items that are not already on sale.

They cannot be used on our subscription boxes, as these are already sold at a discounted rate.

The following boxes are shipped free and are not eligible for coupon codes:

• The Mega Mystery Box
• The Legendary Favorites Box

All coupon codes are for one-time use only, and some may expire after a certain time, as specified in the email you received.

Note: If you receive a coupon code via email after placing an order, it is a thank-you gift for your next purchase and cannot be applied to your most recent order.