Most orders ship within 5-7 days of being placed, but this can vary depending on weather and temperature delays, carrier notices, and production schedule.
All orders shipped to AZ, CA, ID, NV, OR, TX, UT, WA will be shipped Monday, Tuesday, and in some cases Wednesday. These orders are shipped using UPS 3-Day Select or FedEx Home Delivery.
 All orders shipped to the rest of the continental United States are shipped Monday-Friday. We will send you another email as soon as your order is shipped.
Please refer to the tracking information that was sent to you in your confirmation email. In many cases our tracking emails come 24-48 hours before your package is actually shipped. FedEx and UPS may generate "estimated" delivery dates prior receiving your shipment. Please ignore those dates. After FedEx or UPS actually picks up your package, the carrier in question will generate an accurate delivery date.
First. Take a deep breath. We have a 100% satisfaction guarantee. It really will be okay.
We can't control shipping carriers like FedEx or UPS and we don't know what they did with your box. Please call them before emailing us and see if they can help you out. Once they take the package from us, the delivery is in their hands.
If they can't help you or they can't locate the package, please email us. We'll take care of you.Â
Our goal is to get pretzels out the door as quickly as possible. Some orders are shipped within hours of being placed, some take 3-4 days due to production schedules. We make every effort to get our pretzels into people's hands as quickly as possible.
If you would like your pretzels to ship on a certain date, please contact us using the form on the website or whatsup@thepretzelcompany.com. Please note these are just requests, not guarantees.Â
Yes. Our soft pretzels are fresh, never frozen, and shipped to you the same day they were baked. Please, we absolutely recommend that you individually bag your pretzels and freeze them within 24 hours of their arrival. Once frozen, your soft pretzels will keep for approximately three (3) months / 90 days. Please refer to the 'best by' date on your bags.Â
1) Heat toaster oven, conventional oven, or air-fryer to 350 degree F
2) Spray water or brush melted butter to lightly moisten your pretzels
3) Apply desired amount of salt or cinnamon sugar to pretzels
4) Place on a cookie sheet or directly on the rack
5) Heat for 3-5 minutes or until your desired crispness
Our subscriptions are available in 30 or 60 day increments. A 30 increment offers a 25% discount of the full cost of the product box, and a 60 day increment offers a 22% discount.
When you sign up for a subscription, you will be provided access to a customer portal where you can edit your subscription terms/cancel. If you need access to this portal, please email us.
When you sign up for a subscription, you will be provided access to a customer portal where you can edit your subscription terms/cancel. If you need access to this portal, please email us.
Generally, no. This is not a standard option.
In the rare event that your order is delayed, damaged, missing, or you're simply unsatisfied with your purchase, send us an email to csteam@thepretzelcompany.com or whatsup@thepretzelcompany.com within 24 hours of receiving your purchase and we will replace your product, refund your order, or otherwise make things right. Please note: Once your order is picked up at our facility by either FedEx or UPS- the package's transit is out of our control. We stand by our products and provide a 100% satisfaction guarantee. We love and care about our customers- be nice to us and we will be nice to you.
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