Our pretzels are made in historic York, Pennsylvania. Since 2014, we've been hand-crafting the world's best pretzels from our bakery in the heart of York City. 

We weren't designed in a corporate board room, we're the real deal. We come from Central Pennsylvania, pretzel country, where we've been making great pretzels since 2014. Over 80% of all pretzels produced are made within an hour drive of our bakery. Our pretzels have been enjoyed up and down the Mid-Atlantic and are considered by many to be the best pretzels ever.

You caught us. We aren't robots. Our products are handmade and, as we like to say, "perfectly imperfect." Our products are hand-twisted by humans, not machines. This means each one is unique and beautiful in its own way.

Believe it or not, most pretzels that you buy at a grocery store or online are made with million-dollar machinery. We prefer to do things the "hard way," with good old fashioned people power.

Most orders ship within 3 days of being placed, but this can vary depending on weather and temperature delays, carrier notices, and production schedule.

All orders shipped to AZ, CA, ID, NV, OR, TX, UT, WA will be shipped Monday, Tuesday, and in some cases Wednesday. These orders are shipped using UPS 3-Day Select or FedEx Home Delivery.

 All orders shipped to the rest of the continental United States are shipped Monday-Friday. We will send you another email as soon as your order is shipped.

Please refer to the tracking information that was sent to you in your confirmation email. In many cases our tracking emails come 24-48 hours before your package is actually shipped. FedEx and UPS may generate "estimated" delivery dates prior receiving your shipment. Please ignore those dates. After FedEx or UPS actually picks up your package, the carrier in question will generate an accurate delivery date.

First. Take a deep breath. We have a 100% satisfaction guarantee. It really will be okay.

We can't control shipping carriers like FedEx or UPS and we don't know what they did with your box. Please call them before emailing us and see if they can help you out. Once they take the package from us, the delivery is in their hands.

If they can't help you or they can't locate the package, please email us. We'll take care of you. 

Our goal is to get pretzels out the door as quickly as possible. Some orders are shipped within hours of being placed, some take 3-4 days due to production schedules. We make every effort to get our pretzels into people's hands as quickly as possible.

If you would like your pretzels to ship on a certain date, please contact us using the form on the website or whatsup@thepretzelcompany.com. Please note these are just requests, not guarantees. 

Nope. Never. Our pretzels are baked and shipped the same day to you. However, we absolutely recommend that you freeze your pretzels into individual bags within 24 hours of their arrival.

For best results, eat or freeze pretzels into individual bags within 24 hours of receiving them. Once frozen, they will keep in the freezer for about three months. They’re best kept at room temperature until heating. 

Flour, water, salt, yeast, brown sugar, butter. That's all. 

No. Sorry. 

Our subscriptions are available in 30 or 60 day increments. A 30 increment offers a 25% discount of the full cost of the product box, and a 60 day increment offers a 22% discount. 

When you sign up for a subscription, you will be provided access to a customer portal where you can edit your subscription terms/cancel. If you need access to this portal, please email us. 

When you sign up for a subscription, you will be provided access to a customer portal where you can edit your subscription terms/cancel. If you need access to this portal, please email us. 

Generally, no. This is not a standard option. 

Send us an email within 24 hours of receiving your pretzels and we'll replace your product, refund your order, or otherwise make things right. We stand by our products. Period. If you're nice to us, we'll be nice to you. 

Send us an email within 24 hours of receiving your pretzels and we'll replace your product, refund your order, or otherwise make things right. We stand by our products. Period. If you're nice to us, we'll be nice to you. 

Okay? Rude. 

We have thousands and thousands of customers that are highly satisfied and order from us multiple times a year. 

For the rare occasion when someone doesn't like our pretzels or has had shipping issues, we still make sure that they leave satisfied because we care about our customers. We will refund your order or ship you new pretzels - whatever it takes to make things right. 

We know we can't make everyone happy but hey, it's worth a shot. Still, don't be a jerk and we won't be jerks.

Mistakes happen. We aren't perfect and we don't control shipping carriers like FedEx or UPS. We'll do everything we can to make our customers happy.